Those of you familiar with Bigpockets will know that they often sell crap. Previous their £1.99 'Bag O Crap' has been a best seller and their new 'Random Crap' at 99p was also incredibly popular.
So popular, in fact, that their systems got a bit overwhelmed. Ordered on Tuesday, my crap did not arrive until the following Tuesday - despite having paid almost £6 in postage to have CityLink deliver.
Now, I am all for putting the blame for this at the feet of CityLink who, in my experience, are pretty uniformly dreadful as couriers go. But this time, it seems that some of the blame at least needs to go to Bigpockets, who were simply overwhelmed.
So I complained - and even before my order arrived, I had had my postage refunded and a full apology. I know some others had the same.
Brilliant. Why can't more companies just fess and say sorry when something's gone wrong? What's the big problem? Nobody expects people to be superhuman - things go wrong from time to time. So what? Just have the guts to say sorry!
Top marks to Bigpockets and Oli in particular.
And for the record, my order was for three pieces of crap and I got:
1 - a Dora the Explorer V-Tech game.
2 - a set of black metal curtain hold backs.
3 - a very heavy, solid wood cd rack.
Well worth £2.98! In addition, I had a set of 40 CD cases (8p - for 40 not each!) and a 512mb Sony Memory Stick Pro for 50p.
So, it was already cheap! But seriously, I know of a few companies that could really take a leaf out of Bigpockets' customer service book. Having said that, things might get better generally if they used someone other than CityLink. Just a thought.
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